Frequently Asked Questions
When do I need to let you know the final head count?
Please call us 5 days prior to your party with the final guest count. This will allow us enough time to ensure enough cake, adequate table size and number of hosts. We also recommend bringing a list of the expected guests for your host on the day of your party. Please note: there is a 10-15 child minimum on all parties.
How and when is the balance paid for?
Balance may be paid after the party children have eaten with approximately a 1/2 hour left in party, and may be settled with CASH or CREDIT CARD ONLY (Visa, MasterCard, or AMEX, *Discover). Sorry, no personal checks will be accepted. A 10% gratuity will be added on to your final bill, if on the day of the party you are dissatisfied with your service you can ask to speak with a Party Manager about the specific issues you experienced.
What is included in my party?
“Balloons, Online Invitations, Personal Party Host, Paper Products, Set-up & Clean-Up & Online Thank You Cards” GOODYBAGS ARE NOT INCLUDED, but may be added on for an additional charge.
Does the package include invitations?
Yes, once a deposit is left we will email you a link to our online invitation service. You can email or print out invitations & track your responses.
How long is my party?
Length of the party varies depending on the package chosen, however the table & host are yours for the first 1 hour & 30 mins of the party.
When should we arrive for the party?
10-15 minutes prior to the party start time.
Can I bring in any food?
Sorry, the only outside food we allow is a special cake, Kosher or special dietary foods, these items need to be OK'd with the Party Office prior to your party. We have provided a discounted extra food menu, should you wish to order anything additional you may do so on the day of the party. For chips, pretzels, or other snacks not on the menu please call 1 week prior to the party.
What is the order of my party?
The order of the party varies depending on the package & activities selected. In general, for the first 30-45 minutes the kids play with the unlimited activities. If your party has a scheduled attraction, that will begin 30 minutes into the party. Approximately 45 minutes into the party we will serve the children their meal. At this point we ask that you settle the bill prior to the children returning downstairs. Once they are finished eating, they will receive their game tokens and will continue to use their unlimited attraction for the duration of the party. WITH YOUR FUNPLEX PARTY, YOU GET TO RELAX & YOUR HOUSE STAYS IN ONE PIECE! WE HOPE THIS ANSWERS ALL OF YOUR QUESTIONS! IF NOT, GIVE A CALL AND WE'LL BE HAPPY TO HELP! Direct Party Office Line: (973) 428-8772 Hours: Mon-Sun 10 am-7 pm.