Guidelines and Policies

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  • We book parties Monday – Sunday.
  • Monday – Friday we start parties at 4:00pm and book every
    15 minutes up till 6:00pm
  • Saturday-Sunday we start at 10:00am and book every
    15 minutes up till 6:00pm
  • We recommend booking a minimum of 2 weeks in advance.
  • Due to events having been scheduled in advance, times cannot be changed on the day of your party. Please be prompt.
  • Due to unforeseen circumstances or delays we may reserve the right to change or substitute the scheduled order of events.
  • A $50 deposit is required at the time of booking. Cash or credit cards only.
  • An additional $25 deposit is required for Ultimate Parties and private room rentals.
  • Personal checks will NOT be accepted for final payment.
  • Arrive 15 minutes before guests.
  • Party table and hosts are yours for first 1 1/2 hours of the party.
  • A 10% gratuity will be added to your final bill.
  • Seating is for the children. We will try to accommodate the adults, but no guarantees!
  • Confirmations must be made 4 days in advance to guarantee the correct number of hosts, cakes and tables.
  • Other than a special cake or cupcakes, no outside food or beverages are permitted in the facility.
  • An additional discounted food menu is available on the day of your party. But all catering items must be ordered 4 days in advance.
  • Host are there to organize and structure the party and ensure the children’s enjoyment of the party. You will have a host for the first hour and half of your party, before your party goes to free play. The host is not meant to be a chaperone so we do suggest some additional adults to help chaperone as well.
  • Cancellation Policy: 2+ weeks’ notice we will refund your deposit. If less than 2 weeks’ notice, refund will be in the form of a Funplex Gift Card. The cost of the personalized cake will be deducted from the Gift Card.
  • Room rentals cancelled within 2 weeks of your party are subject to a $75 cancellation fee.